Getting Customer Orientation to Work
So that every customer contact is successful!
Customers are the best motivators for extraordinary performances!
You have great products and qualified employees, yet customer survey results could be better? Your employees regularly attend sales trainings, yet there are still complaints? Have you ever tried to see your company from the customer`s perspective?
You benfit from
- clearly understanding the customer value that you can create
- getting to know how to best manage the Moments of Truth in customer contacts
With the support of Primas
- you consistently view your company from the customer’s perspective. This is the basis for comprehensive customer orientation in the company.
- you obtain an organization that is consistently focused on the customer
- and competent and customer-oriented employees
With us you get effectiveness instead of actionism!
Our consulting approach combines technical knowledge and social competence as well as process and methodological know-how. We apply our knowledge according to the specific situation.